WN Event Support page

Video issues

If you experience any issues with the live stream, please try to refresh your browser.

The video players ussually have the possibility to change bit rate of the stream. This should happen automatically, but can also be overwritten by the viewer. You might try to go to a lower bit rate should you experience a lot of buffering.

You get to this setting by hovering over the player and the settings are usually located on the right side (cog wheel or similar)

Sound issues

If there is no sound, please check the player and make sure that it is not muted. If you hover of the player with your mouse you should see a speaker symbol and there you can mute/un mute the audio. If you still have no sound, check your sound controls on your computer to make sure that your main audio is not muted or volume is very low.

Player should start unmuted, but only if your browser allows for this so make sure you have the correct settings in the browser or manually unmute.

If you hear the audio more than once (echo) please make sure that you are not having the event page opened in multiple tabs or browser windows.